The standard shipping option offers shipping times of 3–7 days to the UK.

ORDER AND SHIPPING CONFIRMATION

Upon placing an order, you'll receive an order confirmation email. After the shipment of your order, a shipping confirmation email will be sent, containing details such as the tracking number, courier partner, and estimated delivery date. Should you not receive these emails, please check your spam folder.

COURIER PARTNERS AND TRACKING

We collaborate with trustworthy courier companies to ensure timely and safe delivery. Shipping confirmation emails will contain a tracking link to follow your package's delivery. Be aware that tracking information might take 1-4 days to appear on the courier's website.

We have a 10 days return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can send us an email to our Customer Services Support If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Once we receive an item we will inspect it for any damages then we will refund the said amount owed if the item is in perfect condition.

Please ensure when returning your package that there is a paper inside that contains your order number and email that was associated with the order placed with us. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, bulk orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
To make an exchange, please contact us at our Customer Services Support.

Express Shipping
Express shipping charges will not be refunded.

Dispatched Orders
Please note that all our orders are dispatched immediately, and in some cases, after dispatch an order may be held by the shipping company until we provide them with additional customer information. This may be necessary due to shipping regulations in the customer's country.

When an order is placed, we may require further details from the customer and if they refuse to provide them, delivery will not be possible. If the customer requests a refund under these circumstances, and their order has already been dispatched to the shipping company but is currently on hold, we regretfully cannot refund the full cost of the product.

In such cases, we will deduct the shipping fees that we incurred to send the order from our warehouse. While we usually cover shipping costs for customers, if a customer refuses to provide the requested information (thus preventing delivery), they become responsible for the shipping fees at that point. These fees will be deducted from their refund.

Cancelled Orders

Please be aware that if a customer places an order and subsequently decides to cancels it, they are not guaranteed a refund. This is due to the possibility that we may have already shipped the order. In cases where the order has been shipped, the customer will need to wait until they receive the order and then initiate a return process to be eligible for a refund.

Failed Deliveries 
Please verify the shipping address you've entered when placing your order. If the address is incorrect and a replacement must be sent, a replacement fee will be charged. Or, if your package was delivered but not picked up, a replacement fee will be charged. If a package is lost in transit your situation will be escalated to the shipping company and we will await their response, they will be the ones who are able to provide a replacement/refund. This is due to the fact we do not carry out the deliveries and are not held liable for any issues caused by delivery problems. The shipping company are allowed to either reject or accept your request for a refund/replacement. The situation will purely depend on their policy and not ours.

If the shipping company attempts delivery and you do not attempt to coordinate with us/them successfully to receive the package we will not be held responsible to issue you a refund, the customer will held fully liable to this situation. It is your responsibility to ensure that your address can have the package delivered to and that you provide the correct details. 

In the case that a customer changes their address, we can not guarantee that this will process through meaning delivery will be attempted to any address on the system under your name and if you are not present we will not be held liable. We will not be required to issue you a refund if this is to occur. We will try our best to resolve the situtaion btu we will not be held accountable.

Please ensure your details are correct when checking out and we do not recommend that you input temporary addresses as we will not be held liable if you move from the said address and the package is delivered. We can not be held responsible for any delays in shipments as we do not ship the packages ourselves therefore you will not be issued a refund in this circumstance. 

Return Shipping

We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for payment of shipping labels. If a customer wishes to return their order they are responsible for producing the shipping label and paying for it. We will only be required to provide the address for the return and will not be paying for any extra charges.

The customer is required to ensure that the return is delivered successfully. This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Due to security reasons, we are only able to refund the card that was used at checkout.

You can contact our Customer Services Support by sending an email and request to modify your shipping address within 12 hours as long as the shipping cost or sales tax does not change. If the shipping cost or sales tax changes, you should cancel and place a new order. Please keep in mind that some options have a limited quantity.

We’re unable to update your address once your package has been shipped.

We accept various forms of payment, including credit cards, debit cards and other electronic payment methods. Payment must be made in full at the time of purchase, and we do not offer credit or installment plans.

All prices listed on our website are in Pounds, and any applicable taxes, fees, and shipping costs will be added to the total amount due at checkout.

If there are any issues processing a payment, we reserve the right to cancel the order and/or request an alternative form of payment.

All orders are scanned through a system that follows various steps to identify any fraudulent orders. Our fraud analysis follows into 3 categories low, medium and high risk. Once the system alerts us of a possibility of fraudulent behaviour our team will personally review the situation and reserve the right to contact the customer in order to provide a CC statement. If the CC statement does not suffice the customer will be asked to provide identification and any necessary proof in order to resolve the issue.

We take the security of our customers' payment information seriously, and we use industry-standard encryption methods to protect all transactions. However, we cannot be held responsible for any damages or losses incurred as a result of unauthorized access to or use of customer payment information.

In the event of a dispute or chargeback, we reserve the right to take appropriate legal action to recover any outstanding debts or fees, including but not limited to attorney's fees and court costs.

If you have any questions about our payment policy or need assistance with making a payment, please do not hesitate to contact us.